Market studies cited by the Food Marketing Institute found use of self-checkout lanes have dropped by 6% over the past three years, which has some markets considering abandoning their use in stores.Most respondents said they enjoyed their shopping experience more when using a traditional checkout line attended by a cashier, as opposed to a computer.
While shoppers seemed to like self-checkout lanes upon their inception about 10 years ago, popularity in checking one's own groceries has since waned.
"Delays in line, coupon redemption confusion, misidentification in produce and baked goods, and accidental theft" were a few of the top reasons cited for displeasure with a technology originally introduced to simplify and expedite the checkout experience, according to a Big Y study.
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